Terms and conditions of sale

1. Scope

These terms govern the services Neonatis provides to individuals and businesses: creating or improving websites, software and digital tools, consulting, setup, maintenance and IT support. Each order’s scope is set out in the quote or contract accepted by the client. If provisions differ, specifically accepted terms in that document take precedence for the relevant service.

2. Requests, quotes and orders

A request sent through the website or an estimator output is not an order. Neonatis sets out the scope, deliverables, schedule and price in a quote. An order is formed when the quote is accepted in writing and, where applicable, the stated deposit is received. Any change in scope requires agreement and may affect the price or schedule.

3. Pricing and payment

Prices, VAT treatment, payment schedule, payment methods and any deposits are specified in the quote and invoice. Prices shown by an estimator do not replace the price in an accepted quote. Late-payment penalties and the fixed recovery fee applicable to business clients are stated on invoices in accordance with current rules.

4. Delivery and client cooperation

Deadlines are those agreed in the quote. The client provides the required content, access, approvals and information on time, and confirms they have the rights to materials supplied. Late materials or change requests may delay the schedule. Remote support is provided with the client’s consent and within the scope agreed in advance.

5. Delivery, approval and intellectual property

Deliverables and approval terms are described in the quote. Any included revisions are limited to the agreed scope. Unless otherwise agreed in writing, usage or ownership rights in created materials are transferred under the quote’s terms and after payment in full. Third-party components and open-source software remain subject to their own licences.

6. Consumer right of withdrawal

For a contract concluded remotely or away from business premises, consumers generally have a statutory 14-day withdrawal period where this right applies. For services, the period starts when the contract is concluded. If the consumer expressly requests that work begin before the period ends, statutory rules on payment for services already performed apply. Legal exceptions and contract-specific terms remain applicable.

To give notice of withdrawal or ask a question, use the contact form stating your identity and the relevant service. The required information and forms must be provided on a durable medium when the order is placed.

7. Complaints and mediation

Any complaint may be sent to Neonatis through the contact form or by mail to the address provided in the legal notice. If a consumer and Neonatis cannot resolve their dispute directly, the consumer may refer it free of charge to the competent consumer mediator. The mediator’s contact details must be added here before these terms apply to consumers.

8. Governing law

These terms are governed by French law. Mandatory statutory rules on jurisdiction and consumer protection continue to apply to consumer clients.