Information and advice
Clear advice to help choose a computer, software, an online service or the next step in your project.
IT support · Individuals & businesses
An issue, a project, or simply need a clearer picture?
Neonatis helps you set up, maintain and improve your IT environment at home and at work.
Diagnosis and advice
Setup and backup
Remote assistance
By your side at every step
IT services
Practical help, from advice to hands-on support.
One-time help or ongoing support: we’ll find the right approach together, without unnecessary work.
Audit and diagnosis
An overview of your computers, software, accessories, network or backup practices, with clear priorities.
Installation and setup
Set up a computer, install software, and configure accounts, accessories and everyday tools.
Backup and transfer
Organize backups, transfer data and verify that backups are working correctly.
Remote support
Guided help or remote access with your consent to diagnose and resolve supported issues.
Maintenance and support
Updates, maintenance, troubleshooting and advice to keep your environment suited to your needs.
A clear process
From the first conversation to ongoing support.
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01
Listen
Understand the need and context.
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02
Diagnose
Identify the cause and priorities.
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03
Take action
Agree on the solution before taking action.
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04
Check
Test, explain and advise.
Who is it for?
One IT contact, whatever your situation.
At home
For individuals
You want to get a computer working again, install a printer, get settled after changing equipment or better protect your files.
- ✓Setup for computers, printers, email and accessories
- ✓File transfer and backup setup
- ✓Help fixing an issue or using a digital tool
At work
For businesses
You need technical support for your computers, business tools or IT setup.
- ✓Review of your current setup and prioritized recommendations
- ✓Computer and software setup
- ✓Backups, business continuity and remote assistance
Remote assistance with RustDesk
Setup, connection and networking: we’ll guide you.
With your permission, RustDesk lets you share your screen. We can help install it, start a one-time session or configure your private server.
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01
Choose the version for your computer on the official RustDesk page. On Windows, download the installer; on macOS or Linux, choose the package for your system.
Open RustDesk downloads (new tab) -
02
Run the downloaded file and follow the instructions. On macOS, allow the requested screen-sharing permissions in Privacy settings. Open RustDesk and keep the default network settings for a standard session.
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03
In “Your desktop”, find the ID and one-time password. Share them only with your support technician, then approve the connection request.
The credentials in this screenshot are obscured. Never share a permanent password, and stay in control of your computer during the session.
Your computer ID + temporary password You approve the session -
04
To configure the Neonatis server, follow the numbered steps in the image: open the menu (1), choose “Network” (2), then “ID/Relay server”. Copy the configuration with the button below. In RustDesk, click the paste icon (3), then “OK”. Leave these settings unchanged if you use RustDesk’s public servers.
After copying the configuration, return to RustDesk and click the marked icon 3 to paste it. Confirm the settings; the button does not download a file.
Billing: Remote support is billed at the current rates.
Step 1 of 4
Guided RustDesk setup
Let’s discuss your situation
Need advice or assistance?
Tell us about your equipment, the issue and your availability. We will suggest a clear next step.